REFUND POLICY

Refund Policy

 

At NHLJERSEYSSTORE.COM  we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we are here to help.

 

Eligibility for Refunds

 

To qualify for a refund, the following conditions must be met:

1. The item must be returned within 7 days of receiving it.

2. The item must be unused, unworn, and in the same condition as received.

3. The item must be in its original packaging with all tags, labels, and accessories included.

4. Proof of purchase (e.g., order number or receipt) must be provided.

 

Non-Refundable Items

 

Certain items are non-refundable, including but not limited to:

• Customized or personalized products.

• Gift cards.

• Items purchased during final sale promotions.

 

Refund Process

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1. Request a Refund:

Contact our customer support team at info@mvpjerseys.shop or 437 696-3212 to initiate a refund request. Please include your order details and the reason for the return.

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2. Return the Item:

Once your refund request is approved, you will receive instructions on how and where to send the item. You are responsible for covering the return shipping costs unless the item is defective or incorrect.

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3. Inspection and Approval:

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

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4. Issuing the Refund:

If approved, your refund will be processed within 2 business days. The amount will be credited to your original payment method. Note that processing times may vary depending on your bank or payment provider.

 

Late or Missing Refunds

 

If you haven’t received your refund after the specified timeframe:

1. Check your bank account or payment method again.

2. Contact your bank or payment provider, as it may take some time to process.

3. If you’ve done all of this and still have not received your refund, please contact us at INFO@MVPJERSEYS.SHOP 

 

Exchanges

 

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of receiving your item.

 

Cancellations

 

Orders can be canceled within 24 hours of placement. After this period, the order may already be processed, and you may need to follow the return process.

 

Contact Us

 

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: INFO@MVPJERSEYS.SHOP

Address:  724 Caledonia Rd North York, ON M6B 3X7, Canada